Privacy policy
Privacy Policy
Last updated: August 20, 2025
Volkstub operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”), in order to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide these Services.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” means any information that identifies, relates to, or can reasonably be linked to you or another individual. It does not include anonymized or de-identified data.
We may collect or process the following categories of personal information:
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Contact details: name, billing/shipping address, phone number, email.
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Financial information: payment card details, account numbers, payment confirmations.
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Account information: username, password, preferences, and settings.
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Transaction details: items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.
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Communications: details you share when contacting customer support or otherwise communicating with us.
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Device information: browser type, IP address, network connection, and unique device identifiers.
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Usage information: your interactions with the Services, such as navigation and activity history.
Sources of Personal Information
We collect information from the following sources:
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Directly from you when you create an account, make a purchase, or communicate with us.
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Automatically when you interact with the Services, including through cookies and similar technologies.
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From service providers who support our operations (e.g., payment processors, shipping partners).
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From partners or third parties who help us deliver or market our Services.
How We Use Your Personal Information
Depending on your interactions with Volkstub, we may use your personal information to:
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Provide, tailor, and improve our Services – process payments, fulfill orders, remember your preferences, manage your account, handle returns/exchanges, and create a personalized shopping experience.
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Marketing and advertising – send promotional emails, texts, or mailings; display targeted ads based on your activity.
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Security and fraud prevention – protect accounts, detect and investigate suspicious activity, and secure transactions.
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Customer communication – respond to inquiries, provide support, and maintain our relationship with you.
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Legal purposes – comply with applicable laws, respond to government or legal requests, and enforce our terms or policies.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
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With Shopify, vendors, and service providers who process data on our behalf (e.g., payment processing, shipping).
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With business and marketing partners for targeted advertising, in accordance with their privacy policies.
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With your consent or when you direct us to share information (e.g., shipping, social integrations).
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With our affiliates or within our corporate group.
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In connection with business transactions (e.g., merger, acquisition, bankruptcy).
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To comply with law or protect rights, safety, and security.
Relationship with Shopify
Our Services are hosted by Shopify. Shopify collects and processes personal information about your use of our Services in order to provide and improve them. Shopify may combine data from your interactions with Volkstub and other Shopify merchants. In such cases, Shopify is responsible for that processing.
To learn more, please review the Shopify Consumer Privacy Policy. You may also exercise certain rights directly via the Shopify Privacy Portal.
Third-Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for the privacy, security, or accuracy of content on those websites. Please review their privacy policies before engaging with them.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal data, please contact us to request deletion.
Security and Retention of Information
While we use reasonable safeguards to protect your information, no method of transmission or storage is completely secure. We encourage you not to share sensitive details over unsecured channels.
We retain personal information only as long as necessary for business, legal, or contractual obligations.
Your Rights and Choices
Depending on where you live, you may have the following rights (subject to local laws):
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Right to Access/Know – request details about the personal information we hold about you.
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Right to Delete – request deletion of personal data we maintain.
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Right to Correct – request correction of inaccurate data.
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Right to Portability – request a copy or transfer of your personal data.
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Right to Opt-Out of Marketing – unsubscribe from promotional emails (transactional emails will still be sent).
If you live in the UK or EEA, you may also have the right to:
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Object or restrict processing for certain purposes.
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Withdraw consent where consent is the basis for processing.
Requests can be made via the contact details below. We may need to verify your identity before fulfilling requests. You may also authorize an agent to act on your behalf with proper proof.
We will not discriminate against you for exercising these rights.
Complaints
If you have concerns about our handling of your data, please contact us. You may also escalate your complaint to your local data protection authority (for EEA residents, a list of supervisory authorities can be found here).
International Transfers
We may transfer, process, and store your personal data outside your country of residence. For transfers out of the EEA or UK, we rely on Standard Contractual Clauses or other approved mechanisms unless the destination country is deemed to provide adequate protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last updated” date revised accordingly. Material changes will be communicated as required by law.
Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us:
Volkstub
📧 info@volkstub.com